Privacy policy

Bello Water App, Website & IoT Products

Effective: January 1, 2023 — last updated: October 28, 2025

Gestion Eaubello Inc. (“Bello”, “Bello Water”, “we”, “us”, “our”) operates and maintains the Bello Water mobile applications (the “App”), our website https://www.bellowater.co, and our connected products (collectively, the “IoT Products”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App, website, or IoT Products.

1. Information We Collect

When you interact with our digital platforms (App, Website, or IoT Products), we may collect the following types of information:

a) Device and Technical Information

We automatically collect certain information about your device, such as your browser type, IP address, operating system, time zone, and device identifiers. This includes information about your interactions with our App and Site.

b) Order Information

When you make a purchase through our website or mobile app, we collect information including your name, billing and shipping addresses, payment details, email address, and phone number.

c) IoT Product and App Data

When you use your Bello Water machine and connect it via Wi-Fi or Bluetooth through the App, we collect usage data such as:

  • beverage consumption volume,
  • capsule identification and usage statistics,
  • filter lifespan and replacement reminders,
  • maintenance alerts, and
  • General device performance data.

This information is used to provide you with personalized insights (e.g., your consumption history, water quality, or capsule usage), improve your user experience, and ensure product safety and maintenance.

d) Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to understand usage patterns, remember user preferences, and improve our digital services. You can manage or disable cookies in your browser settings.

2. How We Use Your Information

We use the information collected to:

  • Operate and maintain our App, website, and connected devices;
  • Provide troubleshooting, support, and updates related to your product;
  • Fulfill and manage orders and customer accounts;
  • Communicate with you about your purchases or account;
  • Detect, prevent, or investigate fraud and misuse;
  • Improve our technology, features, and user experience;
  • Send marketing communications, only if you have consented to receive them.

3. Sharing Your Information

We share your personal information only as necessary to operate our business:

  • With trusted service providers (e.g., Shopify, Stripe, Google Analytics) who process data on our behalf;
  • When required by law, regulation, or court order;
  • When you give us explicit consent (e.g., to connect with third-party services).

We do not sell your personal information.

4. Data Retention

We retain your personal and device information only for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us at lisa@bellowater.co.

5. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your data;
  • Request correction or deletion of your data;
  • Withdraw consent for certain data uses.

You can exercise these rights by contacting lisa@bellowater.co.

6. Do Not Track

We do not alter our data collection or use practices when we receive a Do Not Track signal from your browser or mobile device.

7. Changes

We may update this Privacy Policy from time to time to reflect new practices, technologies, or legal requirements. The updated version will always be posted at https://www.bellowater.co/policies/privacy-policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Gestion Eaubello Inc. (Bello Water)
300 – 150 Boulevard Cote Vertu Ouest, Montreal, Quebec H4N 1G4, Canada
📧 lisa@bellowater.co